Enzoic for Active Directory

Troubleshooting


You can use the following checks to verify the installation completed as expected.

  • Check windows\system32 and confirm the presence of EnzoicFilter.dll
  • Check the registry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa for the presence of Enzoic in the notifications packages value
  • Check the Event viewer system logs after reboot to confirm there are no errors about indicating a failure to load the EnzoicFilter.dll
  • Check the product logs at ..\ProgramData\Enzoic\Enzoic. Log files should typically be retrieved from the DC configured as the Delegate Server. You can check which server is the Delegate from the Enzoic Console | Monitoring Settings | Continuous Password Protection area.

If you are seeing problems reaching the Enzoic servers, please review your proxy server settings as well as the Firewall Requirements section of Install Prerequisites.

If emails notifications aren’t being received, add enzoic.com to your approved senders.